Privacy Policy

Last Updated: January 2026

Sydney Homeless Connect ("we," "us," "our," or "Company") operates the sydneyhomelessconnect.com website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including all related pages, subdomains, and mobile applications (collectively, the "Site").

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site.

Information We Collect

We collect information about you in various ways, including:

• Personal Information: When you voluntarily provide it to us, such as your name, email address, and contact details through forms or inquiries.
• IP Address: We automatically collect your Internet Protocol (IP) address to understand your location and prevent fraudulent activity.
• Cookies: We use cookies and similar tracking technologies to enhance your browsing experience and gather usage patterns.
• Usage Data: We collect information about how you interact with our Site, including pages visited, time spent on pages, links clicked, and referral sources.
• Device Information: We may collect information about the device you use to access our Site, including browser type, operating system, and device identifiers.

How We Use Information

We use the information we collect for the following purposes:

• Analytics: To analyze Site performance, user behavior, and traffic patterns to improve our content and user experience.
• Affiliate Tracking: To track affiliate links and commissions when you click through to casino partners and complete qualifying actions.
• Site Improvement: To identify technical issues, optimize functionality, and enhance the overall quality of our Site.
• Communications: To respond to your inquiries, send newsletters, and provide updates about our services (where you have opted in).
• Legal Compliance: To comply with applicable laws, regulations, and legal processes in New Zealand.

Cookie Policy

We use cookies to enhance your experience on our Site. Cookies are small data files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Required for Site functionality and security.
• Analytics Cookies: Track user behavior and Site performance using services like Google Analytics.
• Affiliate Cookies: Used by our casino partners to track referrals and affiliate commissions.
• Marketing Cookies: Track your interactions for retargeting and advertising purposes.

Opt-Out Options: You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect Site functionality. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Third-Party Links

Our Site contains affiliate links to online casinos and gambling platforms. We are not responsible for the privacy practices of these third-party websites. When you click on a casino link and leave our Site, you are subject to that partner's privacy policy and terms of service.

We strongly encourage you to review the privacy policies of any third-party sites before providing your personal information. We have no control over how third parties collect, use, or protect your data.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• New Zealand Residents: Under the Privacy Act 2020, you have the right to access, correct, and request deletion of your personal information. You may also request information about how your data is being used.
• EU/UK Residents: Under GDPR, you have the right to access, rectify, erase, and port your data, as well as the right to object to processing.
• US Residents: Depending on your state, you may have rights under the CCPA or similar state privacy laws.

To exercise any of these rights, please contact us using the details provided below.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Typically:

• Personal information provided through contact forms is retained for up to 2 years.
• Analytics and usage data is retained for up to 13 months.
• Affiliate tracking cookies are retained according to our partners' policies (generally 30-90 days).

You may request deletion of your data at any time, subject to legal obligations to retain certain information.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is handled, please contact us:

Email: privacy@sydneyhomelessconnect.com
Website: sydneyhomelessconnect.com

We aim to respond to privacy inquiries within 20 working days in compliance with the Privacy Act 2020.